Sinković, Giorgio and Šugar, Violeta (2006) Standards as IQM and tourist destinations rejuvenation tool. In: 18th Biennial International Congress - Tourism & Hospitality Industry, Opatija.
Kompletni tekst nije dostupan u ovom repozitoriju. (Zatraži kopiju)Sažetak
IQM( integrated quality management), a relatively new trend in the European tourist destinations since the nineties of the past century , has proven efficient, especially in those already in the stagnation or even declining stage their life cycle. IQM embraces cooperation, partnership of all stakeholders in the destination, from the administration and tourist sector to the local residents, with the maximum environment and sustainable development concern. I addition to benchmarking and self-evaluation methods and processes, standards are useful and efficient tool for IQM implementation and its effectiveness evaluation. Only a few tourist companies in Croatia have brought in the ISO and other quality standards. The paper is describing and interpreting the results of the quality management research, which has been conducted in Croatian tourist destinations.
| Tip objekta: | Materijal konferencije ili radionice (Paper) |
|---|---|
| Mentor: | NIJE ODREĐENO |
| Ključni pojmovi: | IQM, rejuvenating tourism destinations, sustainable development |
| Teme: | 6 Tehnologija (primijenjene znanosti) > 65 Menadžment i organizacija industrije, trgovine i komunikacija > 65.01 Metode i metodologija. Teorija i praksa organizacije > 65.011.2 Evaluacija, vrednovanje. Uspostavljanje karakterističnih, prosječnih i standardnih vrijednosti, brojki |
| Odjeli: | Fakultet ekonomije i turizma "Dr. Mijo Mirković" |
| Datum pohrane: | 07 Jan 2014 08:37 |
| Zadnja promjena: | 07 Jan 2014 08:37 |
| URI: | http://eknjiznica.unipu.hr/id/eprint/2840 |
Actions (login required)
 |
Pregledaj stavku |
