Bošković, Desimir and Štoković, Igor (2004) Consumer satisfaction as a base for successful missions in strategic management of the tourism industry. In: : Management, knowledge and EU : proceedings of the 23rd International Scientific Conference on Organizational Science Development. Moderna organizacija, Kranj, pp. 280-287. ISBN 961-232-166-3
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The tourism industry of Croatia is one of the most important sub-systems in the service sector where marketing has been implemented very strongly over the last 30 years or so. The main goal of modern marketing on a macro and micro level is to win new consumers and to retain the present ones based on their satisfaction as the main source. To research the behavior of consumers helps the front runners of business policies to orient themselves easier towards market challenges, to adapt and change the existing facilities and to develop new ones. In that line, the Institute of Agriculture and Tourism of Poreč has been conducting for years now a research on the product of the Istrian tourism industry having as a goal to advance the existing and to develop new tourism industry possibilities in accordance with the requirements and wishes of tourists that spend their holidays in Istria. Satisfied customers are the key to a successful strategic management in realizing missions, goals and guidelines of business and tourism industry policies.
| Tip objekta: | Dio knjige |
|---|---|
| Mentor: | NIJE ODREĐENO |
| Ključni pojmovi: | consumer satisfaction, tourism industry of Istria, strategic management |
| Teme: | 3 Društvene znanosti > 33 Ekonomija. Ekonomska znanost > 338 Gospodarsko stanje. Gospodarska politika. Upravljanje gospodarstvom. Gospodarsko planiranje. Proizvodnja. Usluge. Cijene > 338.4 Proizvodnja i usluge prema gospodarskim sektorima > 338.486 Razvoj, poticanje, promicanje turističkog gospodarstva 6 Tehnologija (primijenjene znanosti) > 65 Menadžment i organizacija industrije, trgovine i komunikacija > 658 Poslovni menadžment, upravljanje, administracija. Organizacija poslovanja > 658.8 Marketing. Prodaja. Prodavanje. Distribucija, raspačavanje > 658.89 Kupci kao objekti prodajnih napora. Potencijalni kupci, klijenti |
| Odjeli: | Fakultet ekonomije i turizma "Dr. Mijo Mirković" |
| Datum pohrane: | 20 Feb 2014 07:56 |
| Zadnja promjena: | 20 Feb 2014 07:56 |
| URI: | http://eknjiznica.unipu.hr/id/eprint/3432 |
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