Bušelić, Marija and Križman Pavlović, Danijela (2003) Communication - a factor for improving the access to and quality of healthcare services. In: Management and organization development. Modern organization, Kranj, pp. 139-146.
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Healthcare is a particulaly sensitive area that requires communication skills in addition to clinical skills. This is the reason more why communication is considered a factor of better access and qualty of healthcare services. This paper examines the quality of internal (horizontal and vertical) and external communication in the Croatia's healthcare. Research results indicate that the level of internal and external (patient - higher level of healthcare protection) communication is not satisfactory. According to authors, the reasons for this are inadequate healthcare management and lack of functional knowledge (communicology, computer skills) on part of the medical personnel and management. Thus, in this paper they provide directives for resolving this issue.
| Tip objekta: | Dio knjige |
|---|---|
| Mentor: | NIJE ODREĐENO |
| Ključni pojmovi: | healthcare, quality, communication, Republic of Croatia |
| Teme: | 3 Društvene znanosti > 33 Ekonomija. Ekonomska znanost > 338 Gospodarsko stanje. Gospodarska politika. Upravljanje gospodarstvom. Gospodarsko planiranje. Proizvodnja. Usluge. Cijene > 338.4 Proizvodnja i usluge prema gospodarskim sektorima > 338.47 Ekonomika prometa i komunikacija. Gospodarski aspekti komunikacijskih medija. Prometna politika |
| Odjeli: | Fakultet ekonomije i turizma "Dr. Mijo Mirković" |
| Datum pohrane: | 20 Feb 2014 07:27 |
| Zadnja promjena: | 20 Feb 2014 07:27 |
| URI: | http://eknjiznica.unipu.hr/id/eprint/3252 |
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